Customer Comments

I ordered an item,it arrived promptly on the second day.However I found it wasn't suitable,not your fault I may add. I contacted them with queries on two occasions and on each I received a courteous reply the same day. I then requested a refund and this was returned to my Amazon account within a few days. Excellent service and communication,courteous and efficient staff. Joseph (Joe) Kennedy

Congratulations !! In response to your email which I recieved yesterday, I ordered the subject item mid - afternoon and it was delivered at 8.20 am today. Well done! H Webster

I have recieved the replacement today, many thanks for sorting this so quickly and for fast, efficient and polite customer service. It really stands out in this age of almost entirely poor customer service. john.zxr

"You were of great help. The way you handled every thing was great. Many thanks" Dr Rowaa El-Magazy

"I thank you for your customer caring response and would certainly recommend you as a supplier." Tony Wilde

"Hi Sharon, Just a note to say thank you for sending me the ... which arrived very quickly and is up and running .. and I am pleased with the images I am getting from it. Many Thanks." Gavin Hamilton.

"always use Megapixels Ltd as example of outstanding web service. Can't be faulted. Cheapest, most efficient, customer friendly company on the web that I do business with." Helen Lawson

From: Mrs Toria McNeile Sent: To: Phil Matthews: Hi Phil, You're an absolute star! I've got my new 'baby' and she looks gorgeous - Very many grateful thanks again - it was very sweet of you to work your butt off to get it out so quickly! I will leave you and the company some glowing references on PriceRunner etc....

The chat help was very good, Jan Risinger.

THANK YOU FOR EXCELLENT SERVICE. THANK YOU FOR COURTEOUS WAY MY ENQUIRY WAS HANDLED. Terry Thomas,

many many thanks for your excellent and very prompt shipment of my order. David Hugh FERGUSON

It's great to find a UK retailer who is really on the ball !!!! Good for you. M.B.

Many thanks for your prompt reply and service - excellent - I shall continue to use your services at Megapixels Ltd in the future, Thanks once again, M. Strawbridge

Many thanks for all your help, it is very much appreciated. Keeping me in informed throughout, even when things are out of your hands and the news has not been what I've wanted to hear, in my eyes that is a sign of excellent service. thanks again. A. Naybour

I think it is a credit to Megapixels Ltd as a retailer that it takes an interest in it's customers and it's products and has a real knowledge of what it sells. Just thought I would say that! Thanks! Comment posted on Yahoo forum

I would like to take this opportunity to pass on my thanks to Megapixels Ltd ... I would personally recommend to anyone who values customer service & support. Many thanks once again. J. Lock

Megapixels Ltd are awesome. I'm impressed by the attention to detail and have therefore placed an order. Comment posted on Yahoo forum

Hi, i got my ... yesterday morning, a mere 40 odd hours after i posted my payment to you, WHAT A SERVICE !!!!!!!!! Well done and thankyou Many thanks. G. Palmer

Just to say thankyou for excellent service! Mr H.W.WINNAN

I would just like to thank you for the prompt replacement. It makes a refreshing to change to deal with someone efficient I would have no hesitation in recommending your services to anyone. Brian Rigby

I have to say you have put together an excellent site. I also must compliment you on your telephone sales staff they were very helpful when I telephoned on Friday afternoon. I'll have no hesitation recommending Megapixels Ltd to friends and colleagues. Best of luck with the business. C. Swinhoe

Thanks for a great service. I have had reason to contact you 4 times over my problems & every time your staff have been excellent. When I come to purchase further products I will certainly visit you first. WELL DONE! C. Devenney

Thank you anyway for your diligence. I am begining to see why people rate your company so highly for professionalism & great customer service (so rarely found these days) David Waller

Thank you for your quick reply. Once again i am pleased with Megapixels Ltd service, thanks again.. i hope we will be trading for a long time to come. Ken Lees

What I like about your website is the layout and site navigation & the information available is excellent - prices fantastic too! Sean Sloan

To: The Editor of Computeractive. Subject: Megapixels Ltd - High levels of customer service and satisfaction. As a result of an article in issue 130/page 62, I received a very high level of service and dealt with in a hospitable and courteous way. With so many companies trying to wriggle out of any form of after sales service this company disserve to survive and a mention. Richard Driver

Had to send an email of thanks to you for the super prompt dispatch of my order .A superb service and friendly helpful people too. Steve Earl

I am astounded by the speed of your responses - no other company has ever answered my queries so quickly. Jason Saber